ALDEN P. MILLER
NC Consortium Program Manager
Alden has worked in the North Carolina Child Support Program for over 27 years. Most recently as the Program Manager for the NC Consortium, consisting of four full-service offices serving Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Pasquotank and Perquimans Counties. He has worked in all program service areas from customer service to Program Manager. He is a “hands on” person and is always willing to assist anyone in any of his offices or any other. He is dedicated to delivering the best possible Child Support Services. He has participated in numerous North Carolina Child Support Council Workshops, Meetings and Trainings. In 2015 he was elected to the NC Child Support Council Board of Directors. In addition to normal Board duties, he served as chairperson of the Equipment and Curriculum committees. In 2019 he was elected President and continues serving in that position.
Alden is from Elizabeth City NC. A 1990 NC State University graduate with a BS in Political Science. He and his wife Karen have been happily married for over 23 years and have one son, Kyle. His hobbies are cooking, gardening, building/restoring things and almost any outdoor activity (emphasis on “cooking”).
NCCSC 1st Vice President
Pitt County Child Support Supervisor
Sonya began her career with Durham County Department of Social Services as an Administrative Assistant in November 1995 after graduating from the University of North Carolina at Chapel Hill. She then worked with Wilson County Department of Social Services for 2 years. She began working with Pitt County Department of Social Services in November 1998. She has 21 years of service with the Child Support Program and a total of 26 years with Social Services. She has worked in all child support program levels as well as an Income Maintenance caseworker. During her 21 tenure in the Child Support Program, she has always been a member of the North Carolina Child Support Council. She and her husband, John, have been happily married for 10 years and have one daughter, Zaria. Sonya enjoys shopping and spending time with her family.
Assistant Division Director
Wake County Government
HS Child Support – SS – ESS Division
Tomiko Hicks serves as Wake County Human Services’ Assistant Division Director responsible for leading Wake’s Child Support Office. Tomiko joined Wake Child Support in June of 1998 as a Sr. Case Manager responsible for enforcing court ordered child support obligations. Increasing her professional responsibilities within the program, Tomiko has served in varying positions spanning from Trainer to Unit Supervisor to Program Manager. Tomiko is an Executive Member of the NC Child Support Council’s Board of Directors, serving as Treasurer Since 2016. Tomiko is a past member of the NC Social Services Institute, actively participating in the Institute as a workshop presenter, monitor, and attendee. Tomiko also serves on the State Child Support Services Policy & Mods Liaison Committee and the NC Fatherhood Conference Planning Committee. Tomiko is extremely passionate about the Child Support program and is committed to serving families and children. Prior to joining Wake County, Tomiko worked with the NC Department of Public Safety as a Program Assistant and Correctional Officer. Tomiko earned a bachelor’s degree in the Administration of Criminal Justice from the University of North Carolina at Chapel Hill in 1992. She is the wife of Derrick, Sr.; mom to Derrick, Jr. and Tamia; grandmother to Derrick, III “Tre”.
NCCSC Board of Directors, Information Technology Specialist Wake County CSE
Renea Stewart has worked in the North Carolina Child Support Program for over 27 years, which includes time in Wake County, Johnston County and the CSE State office. She has worked in several areas of child support program, from administrative support, Case Manager, Trainer, Supervisor and currently she is the Information Technology Specialist for Wake County Child Support. She believes in doing the work and strives to work hand in hand everyday with staff at Wake CSE to get things done. She has felt this way since her first interaction with the child support program back in 1985, as she was a client for over 17 years.
Renea graduated from Wake Tech with an AAS in Business Computer Program, Meredith College with a BS in Computer Information System, and Johnston Community College with both an AAS in Paralegal Technology and AAS in Business Administration.
Renea is a mother of two boys Terrence, who died in 2004 and Kendall who is currently 28 years old. Renea is also the proud grandmother of her 2 year old granddaughter, Addison.
As a legacy to her sons, both Terrence and Kendall, Renea wants to have an impact on the children of North Carolina as the child support program played an important part in her sons’ lives. Every child deserves to receive the financial support they need to survive in this world. Her hope is that she can play some part in doing just that.
YoungWilliams NC Manager
Tammy Pearson has worked in the North Carolina Child Support Program 22 years. Tammy has worked in virtually all levels of child support; from doing customer service to Supervising Establishment and Enforcement.
Tammy has been working for Young Williams for 11 years. She is the current North Carolina Manager overseeing 15 counties.
Tammy serves on numerous boards and committees in North Carolina. Tammy currently serves as a member of the North Carolina Child Support Council board of directors and was the 2014 President for the Board of Directors. In 2016 Tammy received NC Child Support Services Employee of the year award.
Tammy received her MBA and BA in Business with a concentration in Management from the University of Phoenix and received her Associates Degree in Applied Science Business Administration from Asheville-Buncombe Technical College. In 2016 Tammy received her HR certification from e-Cornell online training.
Tammy has been married for 33 years to a veteran of the United States Army Reserves. She is the proud mother of twin sons, 32 years of age and both are teachers. Tammy is very proud to now be called Mimi to her two beautiful granddaughters, Georgia-Mae Louise and Summer Leigh.
Tammy is committed to improving the lives of children everywhere.
Assistant Vice President, Child Support Services Division Systems and Methods Inc
Beverly is a child support professional with more than 25 years’ experience in the field. Beverly began her child support career in 1992 in Cabarrus County as an Enforcement Agent. After serving in that role for four years, she started her private sector child support career working as a contractor on the ACTS Project. As part of the ACTS Project, Beverly developed training curricula and provided onsite ACTS training to numerous counties across the state. After ACTS, she continued her private sector career working on child support projects in Michigan, Idaho and Maryland. In Maryland, she served as President of the Maryland Joint Child Support Council for four years.
Beverly has 13 plus years managing and overseeing child support operations with the last six years focused on SDU operations. In her current role as SMI’s Assistant Vice President, Child Support Services Division, she provides leadership and direction for SMI’s SDU operations in Connecticut, the District of Columbia, Georgia, Massachusetts, Maryland, North Carolina, Rhode Island, and West Virginia.
Beverly grew up High Point, N.C. and earned her B.S. degree from UNC – Chapel Hill, where she is a lifetime member of the General Alumni Association. Beverly’s favorite hobbies are shopping and watching HGTV.
NCCSC Board of Directors, Catawba County Program Manager
Use this space to write a brief description of what this team member does. You can include relevant degrees, experience or other special qualifications they may have.
NCCSC Board of Directors, Director of Child Support Services Forsyth County
Jennifer has been employed with Forsyth County DSS since 2002 and has over nineteen years combined experience in Economic Services and Child Support. She has played several different roles in the agency including: income maintenance caseworker, child support agent, senior child support agent/trainer, child support supervisor, and economic services supervisor. She transitioned back to Child Support in February of 2016, and she is thoroughly enjoying this chapter in her career as Division Director. Jennifer graduated from UNC – Chapel Hill with a B.A. in Psychology. She currently serves on the Forsyth County Re-entry Council, and she heads her county’s Incarcerated NCP Project. Jennifer enjoys bird-watching and spending time with her husband, Nick, and their two children, Carson Nicholas (2012) and Carter Elizabeth (2014).
Ex-officio NCCSC Board of Directors, Senior Director for Economic Security
North Carolina State Child Support Director
As the Senior Director for Economic Security for the North Carolina Department of Health and Human Services, Division of Social Services, Carla West is charged with integrating and improving access to person-centered services towards self-sufficiency and improved well-being of individuals and families in North Carolina. Carla oversees the Economic Services Programs, including Temporary Assistance for Needy Families (TANF), Food and Nutrition Services (FNS), Refugee Assistance, and Energy Programs. Carla also serves as the IV-D Director for the North Carolina Child Support Program providing leadership in directing, planning, and evaluating multiple programs within a complex, integrated service delivery system. With more than 25 years of experience, Carla has worked in virtually all levels of operations, from line staff, supervision, training and quality control, to project management. She is a firm believer in trying things without fear of failure and strives to live a life of purpose.
Carla is a past president of the Eastern Regional Interstate Child Support Association (ERICSA) and currently serves on ERICSA’s Honorary Board. She also serves on the board for the National Child Support Enforcement Association (NCSEA), the Board for the North Carolina Council on Developmental Disabilities, the co-chair for NCSEA’s Child Support CommuniQue (CSQ) publication, the co-chair of the Systems and Data Analytics Workgroup for the National Council of Child Support Directors (NCCSD), and as an ex-officio board member of the North Carolina Child Support Council. Carla has an M.B.A. and a B.S. in Business Management from Bellevue University.
NCCSC Board of Directors
Christi is a native of Jackson County. She attended Cullowhee High School where she was elected Wittiest by her senior class and graduated a North Carolina Scholar in 1984. She earned a bachelor’s degree in Business from UNC Wilmington in 1989.
Christi has worked with Child Support Services since 1992. In 2011 she was honored to receive the award of NC Child Support Employee of the Year. Christi fosters enthusiasm, teamwork, creativity and a can-do spirit in the Child Support team she supervises and in her leadership role at Jackson County DSS. She is very active in collaborating with her colleagues in the western region to share knowledge and ideas.
GERI R. RUZAGE
NCCSC Board of Directors, Durham County NC Senior Attorney
Geri served in the United States Air Force from 1984-1994. She is a 1997 graduate of Seattle University Law School. She has been employed with the Durham Public Defenders Office 2000 and has served as the Durham Senior County Attorney 2002-present.
Assistant Director 1 Family Services in Indian Country, LLC
Whitley obtained her Associates Degree in Business Administration from Southwestern Community College in 2008. She is currently attending Western Carolina University to obtain her bachelor’s degree in Business Administration and Law.
Whitley began her career in Human Services in 2009 where she worked for the Department of Social Services as a Child Support Agent. During that time, she assisted in transitioning their Child Support program from being a state ran program to being a county ran program.
In 2012 Whitley came on board with 1 Family Services in Indian Country, LLC and that is where she continues to expand her career. Since working for 1 Family Services in Indian Country, LLC she has been a part of the team that tested and implemented the new Tribal Child Support software programs, wrote and implemented policies and procedures to develop a Tribal Payment Center, and wrote and implemented policies and procedures to develop a Tribal Representative Payee Program. Whitley currently holds the title of Assistant Director and oversees the Tribal Payment Center, Tribal Representative Payee Program, and DNA Enrollment Department.
With 1 Family Services in Indian Country, LLC, Whitley also implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions; improving performance. She identifies user requirements by researching and analyzing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorized and labeling. She recommends actions by analyzing and interpreting data and making comparative analyses, studying proposed changes in methods and materials. Whitley’s career has been dedicated to ensuring that the public receives the best services possible while federal guidelines and regulations are being followed. Whitley enjoys spending time with her husband and their amazing 7-year-old daughter. As a family they like to do anything outdoors, from kayaking to mountain biking.
Program Manager Onslow County CSE
Veronica Pinion is a proud wife to a retired Marine, proud mom to 5 crazy kids and 3 English bulldogs. Her kids ages range from 20 years old down to 12 years old. She like the rest of us are learning teach our children through a pandemic. When not working, attending a marching band competition, child’s sport event, she is enjoying her flowers and gardening. Veronica has been in child support for just a little over 14 years and has always been with Onslow County Child Support. She started out as the court liaison, a position that had been vacant for some time. She worked to get the position back on track and put procedures in place to track order locations. Once a case manager positioned became available, she stretched her knowledge and moved into establishment intake, where she spend about 2 years. Once an initiating interstate position opened, she moved into working out puzzles and striving to get assistance for the intergovernmental orders. She was able to spend almost 2 years in the intergovernmental position when the establishment judicial worker was being transferred due to the military. Veronica moved to the establishment judicial position where she remained for her next 4 years. For the next couple years, she worked in the enforcement and responding intergovernmental cases until she was able to achieve a supervisor position. As we all know in child support, just when we are settled more changes come. People move and get promoted and new positions become available. Veronica was appointed the project manager position in November 2019 for Onslow Child Support. Since being in child support Veronica has held various positions, with varying job duties. She is always seeking out opportunities to assist with training new hires and to help the child support program. Veronica sat on the child support board from 2012 through 2014. She has been a part of the scholarship committees, assisted with moderating, handing out presenter gifts for conference, was brave enough once to be a presenter and currently assists on the newsletter committee. Since Veronica has become project manager, she has participated with ERICSA for their IJ Fair virtual training as well as moderated the chat room for questions during the IJ Fair. Veronica is very much looking forward to being a part of the board as we move North Carolina into the way of pandemic conferences.
Lead Child Support Agent
Rowan County Child Support Enforcement
Carrie has 18+ years of experience working as a case manager in the areas of establishment, enforcement, and interstate case loads. Her Child Support career began as a summer intern in 2001, while attending Catawba College."