EMOTIONAL INTELLIGENCE

Howard F. Michael
Employer Relations Specialist
N.C. Unemployment Insurance Division

Discover the “undersea” world of the Child Support worker as we examine what’s under each “shell”.   Explore the world of Emotional Intelligence as we look at the large picture of this relatively recent behavioral model.  Also known as (EQ), Emotional Intelligence is increasingly relevant to organization development and assists managers to assess people’s behaviors, attitudes, interpersonal skills and overall potential.